Only reason they're getting two stars is because the food was alright. Ordered the ghost tavern.. Burger was good and I love their fries.. That being said the customer service was horrible! This seems to be a recurring issue every time we go. The only reason we go back is because the food is decent. We only saw our server once and that was to take our orders. I ordered an appetizer and that was never brought out..when I finally did get the attention of another server to let them know we were out of ketchup and needed more they brought us back a bottle that expired in June and was PURPLE! And when they advertise bottomless fries I expect to get bottomless fries. Not one small basket of 6 fries throughout my entire meal. I've also eaten at the red Robbins on eastern and the service there was not much better..Red Robbins needs to get some serious training on customer service asap because I'm pretty sure a 10 year old could do better!