This last saturday my car was towed. I called sunday at about noon and was greeted with a man who said "kufner towing" and before i could even say a word he said hold on, then put me on hold.
He got back with me a moment later and i asked what i needed to have get my car out, he answered my question with a serious attitude and then added "well it was a stupid question but i guess today is a day for stupid questions" at this point i was pretty upset but since i needed my car from this rude prick, i simply thanked him and later went to get my car. If he hadn't been so incredibly rude, i would have pressed for his name. But i didnt want to anger him into doing something to my vehicle.
Couple hours later i arrived to get my car only to find the battery completely dead because the driver who towed it left the key in the ignition, the car on, and the headlights on. There was also scratches on the rear bumper that werent there prior to Kufner towing it.
One of the drivers at the kufner lot was kind enough to jump my battery and i overheard him say how he hates night shift there.
I didn't have a choice in getting my car towed that night but if i do need a tow in the future, it won't be with Kufner.