Food was mediocre......nothing really out of this world, but basic comfort food. The restaurant itself is somewhat rundown, they really should have remodeled the place before they opened up. The service was horrible......they have you order at the counter when you come in, yet they don't give you the bill until the end so you are waiting for a check and waiting to pay. It would be so much smarter if they took the order and you paid at the counter when you come in. Basically, the restaurant is obviously operated by people that have no restaurant experience........the concept is good, but if they could work on the atmosphere and the quality of service......they might survive!! However, I don't usually have an hour of time to spare to get a grilled cheese sandwich so I doubt if I will be back anytime soon.