AVIS Car Rental, Bad Experience
Location; 529 South Country Club Drive Mesa Az. 85210
Car number; 47240690
I pick a SUV up on Sunday Dec. 11, 2016 @ 1:00pm.
The SUV was given to me wet from a rinse according to the Clerk. (I am thinking a soft water rinse that doesn't spot)
So I drove the car 15 minutes to my house and then noticed that the SUV was filthy and needed a wash especially since it was maroon in color.
Further observations:
The vehicle interior smelled unpleasant.
The interior needed vacuuming and wiping down on the arm rest ect.
I check the tire pressure since I was driving to California.
Tire pressures were; 42, 38, 38, and 36 psig. All tires were over pressure and not at the door sticker recommended pressure and none of them matching. I adjusted all the tires to the door sticker pressure.
This tire pressure issue is dangerous. A previous car I rented at this location had the maximum tire pressure on all the tires. This shows a lack of training and general vehicle knowledge.
I lifted the hood and looked at the window washer fluid level. It was empty.
I called Customer Service at 2:05 Dec. 11, 2016.
Stated all the above problems and made the request that AVIS pay for a car wash before I continued with my trip. My request was denied by Sandy the customer service agent. She said all I could do was exchange the car. The only place I could do that on Sunday afternoon was Sky Harbor Airport. This was not a good option as it would consume 2 hours of my time.
So I had the SUV washed and vacuumed at my expense. Drove to California and turned it in the next day.
On the way to California I started getting headaches which I am not prone to. I had the vent on internal recycle and the windows up. I changed the air source to outside and cracked the passenger window an inch. The headache went away. I suspect there is and engine compartment leak into the cabin area on this particular SUV.
Overall I am sure that AVIS at their Airport location is a class outfit. It appears that this satellite location is not under their quality control nor do they audit the location to check on the quality.
I have switched back to my previous rental company.
I also was charged the additional expense of a one way trip by not driving this vehicle back to Arizona.