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  • went to the the raintree location for an estimate after clean freak messed up my car. found more damage to my car later that day. called this location (san victor dr) to ask if they could add to the same estimate since I was in the area. "yes! of course." said the receptionist. when I arrived the general manager was instantly and clearly frustrated that someone told me that they were on the same system. "well who told you that! that's not the case at all, that's not true...! you need to go back to raintree." when I told him I spoke with the receptionist it was like I said, 'look there's a unicorn'. it was such an absurd notion that his receptionist would mislead a customer! after all, it's not like any other big corporation shares the same computer system amongst several stores. she made an assumption and he was total jerk about it. take responsibility and stop blaming the customers when you mess up! he was rude and essentially accused me of being 'in the wrong' although it was the fault of his employee. first impressions are everything in business, this was a very bad experience. You couldn't pay me to return to this place. zero stars.
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