I haven't had Rita's in over a year, since I relocated from DE to GA. I recently visited the Fort Mill, SC area and stopped by Rita's for an afternoon treat. I loved that this location was a storefront equipped with a restroom and tables indoors to sit and enjoy our Italian ice. However, I was not pleased with one of the young ladies there helping service customers. I asked my daughter to request a top for my cup so I could take it along with us in the car. The cashier tossed the lid on the counter. When I asked her about it, she stated that she didn't throw the top. I asked the other cashier for her name and she gave it to me, and told me the counters are clean...assuming that would make it better. I told her it wasn't an issue as to if the counter was clean or dirty, my child requested an item and it was tossed in her direction.