this was my experience 1 month ago
God i should had went to Petco, i order their spa package with nail trimming cutting bath and grooming for my little dog told me it will take an hour to two so when i came back 1 hour and 15 mins later i was told he wasn't ready yet. i waiting by the mirror for an hour until the groomer that was working on my dog came back and let my dog out of the cage and just drop him down not even putting him down when me and my wife saw that we were piss to the point where i walk in and yelled like really why are you treating my dog like that if it wasn't that i paid ahead i would just walk out i complain about this to the manager and she just told me i was overreacting well guess what you lost a loyal member