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  • While I applaud AMC's attempt to compete with local movie monster Harkins Theaters, they really need to step back and understand that they are working hard to look like a second rate operation. The line to get tickets sucks on a busy night, where half the ticket machines are broken, while the staff that's available behind the counter are busy rearranging people because their system to buy assigned ticket seats is confusing. The line for food was long, because they only had a few people working behind the counter, and didn't have runners like you usually see at other theatres. There was popcorn, everywhere. Literally if you could find a corner or crevice without popcorn you'd win some sort of award. I didn't see a single person trying to clean the mess at all, and it looks like either a popcorn bomb went off or this problem had accumulated all day (weekend?) The journey into the actual theatre room displayed a huge overflowing cart of trash, further emphasizing that either employees here are lazy or the theatre is super understaffed and overwhelmed. I mean, this place makes theatres in downtown Detroit look like a palace. Also because they made the move to luxury up their theatre seats, they make me almost wish I was in a good old fashioned seat that I'm used to. These new robotic seats automatically recline and put your feet up, which honesty startled me and instantly annoyed me. Maybe I was just annoyed because I thought I purchased seats in the back, and turns out the diagram that makes you think you're buying tickets in the back is actually in the front. The very front row, bottom corner, the 7th layer of Hell of movie seats. I apparently wasn't the only person who had this problem, as I waited in yet another line to fix the issue. Amc Management, I hope you read this. Please fix these really easy problems. I only came because I got a free gift card, and so far I am not impressed enough to bring my money back here.
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