I placed an order here for November 13th. It was a catering order for about 80 people. The person I spoke to advised me how much soup to order for my event, needless to say the amount he suggested was not enough. I also asked him to have all of the soup placed in little bowls for easier distribution and they did that with some of the soup but still gave me a big box with a ladle which I specifically asked that they not do. All in all, the food was good and everyone was pleased with the food, however my attendees were a little bummed about not getting soup. I also requested that I be emailed a final confirmation and receipt, I never received that email. My order was also transferred to a different store and I never received notification of that, I found out on the day of the event. I usually love Potbelly's but this experience made me feel a little disappointed.