I had placed this review originally as a 2 star. However. There is something to be said for integrity. I appreciate Ms Kim for her prompt response and help in the situation. You do not find many owners going above and beyond or leaving it to the minions to handle. I love their bread and sandwiches - sugar cookies are scrumptious. My new found favorite bread is the Cheddar Garlic. They only make it on Fridays but it is so yummy and makes me think it will go awesome with some really nice soup. I am single and cannot always finish a loaf - just do not eat enough bread in a week and to me - never freezes well. But the rolls freeze great. Going to try the rolls on Friday - now have to plan what soup to have with them. In addition, I like the accessories they have in store and I have been thinking if making up some Christmas packages that may do well. Thanks again for your help and continued service in our valley - bread rules!