The owners are very nice and the units are clean and reasonably priced, but if u would like to make your payment over the phone rather than drive there once a month, get used to being on hold for 10-20 minutes. 20 minutes is my limit. I have called 3 times in the past few days, not including today, no one answered the phone in 20 minutes?! Ridiculous! Thankfully today they picked up the phone in 12 minutes (still too long to be on hold if you ask me). I live all the way across town now, so it's really and inconvenience for me to drive down there. I also have a storage unit with a different location of storage one and have never had this problem.