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| - THIS IS THE WORST PHARMACY I have ever had the misfortune of dealing with. They will not tell me over the phone if they have a particular medication in stock or not. I deal with chronic excruciating pain. I've had 4 spinal surgeries. I'm not able to sit or stand more then 10 to 20 minutes. I can't drive at all and it's very difficult to find someone that has the time to drive from location to location every month to see if my medication is in stock (their inventory is an entirely different issue I'll address that at a later date). I understand they are protecting their pharmacists and staff because of the type of medication it is. However, all they need to do is ask me for my information, maybe some identity questions liked birthday Address etc... look me up in the computer to see if I'm a customer that normally gets that medication around that time of the month. Maybe even log the call. I seriously doubt a legitimate customer that gave their information, and has a prescription that needs to be filled that day, is going to come back and rob them. Sometimes it just takes a little bit of common sense.
What's more, the pharmacy staff were very abrupt when explaining this new policy to me. Empathy and understanding go a long way.
Needless to say I now fill my prescriptions elsewhere. Thank you CVS and Walmart for having the common sense to screen customers, asking the right questions before giving information about the availability of scheduled medication. Doing this in a way that protects the staff, yet provides the very minimal service that a customer expects from their pharmacy.
AS FOR THE WALGREENS STORE IT DESERVES A NEGATIVE 5 STARS!!! You need a coupon out of the circular or the monthly pamphlet to get the advertised sale price on the shelf and sometimes you don't. It's confusing to know what are on sale, need a coupon for circular, or need a coupon from the monthly pamphlet. They will tell you either. And what's really frustrating is they don't know. Hey Walgreens manager, coach your team, teach them how to focus on one customer at a time even under pressure. Teach them to address the line in between customers and apologize for the wait. Customers have a difficult time being angry after someone has acknowledged there what has inconvenienced them and apologize for it. Each week give your employees a circular to review for 20 minutes on their downtime. This will cutback on you're long lines (being held up by customers and employees searching for the sale coupon in the circular and/or the monthly pamphlet) neither one knowing where it's located. In addition, it'll save an employee frustration which impacts morale. And of course the obvious, your customers will be happier!
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