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  • This place is great. The customer service is outstanding. There might be a long line at lunch time depending on the time of year. Worth the wait though. Fries are crispy, shakes are perfect, and just about everything on the menu is what you would expect from an authentic Chicago style restaurant. But what is really cool is seeing that the employees really go over the top to get your food and get you on your way. The owner and the people that work the counter are extremely nice to their regulars, especially those with special needs. I saw the manager go out of his way to catch the attention of a regular that was deaf; he even knew sign language to thank him for visiting and to let them know the staff thanked him, too. An elderly woman with a walker waited in line and the manager went out of his way to take her food to her car for her. That was really cool. The three cheese sub is fantastic. The fries are always crispy and good. The shakes are the best in town. It is a very Chicago place to go. Kind of well worn on the inside but you feel like you're at home. Lots of Chicago sports memorabilia and historic Chicago news clippings all around. It has a working miss Pac-Man arcade game and a few TVs with sports on, too. They are very serious about Chicago sports teams. They delivered on their promise to give everyone free sliders if the Cubs won the World Series. Phoenix is blessed to have them.
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