Like a previous reviewer, I too had trouble getting a call back. It seems they are overloaded with customers. But after leaving a second message, my hesitation was put to rest when Kent called and went over the process in detail and gave me a very objective, professional analysis of where my resume needed help. If you are not in a big rush, then I highly recommend this service. I am fully confident that my new resume will garner the attention I deserve from potential employers!