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  • UPDATE FOR THE SCAM BELOW: Seeing that illy D. is a male and you're quoting me as a female multiple times as if you personally recall my situation, you're full of it. Further signifying your roll as a complete scam. Thanks for making it public. Simple fact is your policy was clearly stated as being refundable, which was told to me on the phone by your employee working the phones. I call back two days later when I was never contacted by your manager, and this egotistical female that works there with an attitude problem, throws a 12 year old temper tantrum on the phone, refusing my refund. You're a scam, simple as that. You say one thing and do another. I've made it my personal mission to post this on every single review site and spread it throughout many friends. You've lost thousands by screwing me over a measly $85. How's that sound? This Allstar Metro Movers place is a scam. I set up a moving date a month in advance, just for loading. I paid an $85 deposit and had everything set up. Things changed and I needed to cancel my service, so I called them up, had it cancelled and was told the manager would call me back to set up my refund. Few days go by and I don't receive a call, so I called back. The women I talk to then proceeds to tell me that my appointment was never cancelled and that I am "still on the board" ok. So I tell her I would like to cancel, so she cancels it, and then tells me my deposit is NON REFUNDABLE... This is a flat out scam, because at no time was I told it was non refundable, and the women the day before told me it was refundable. So after a few minutes of lies and scams, I then tell her I will just keep the appointment, as I am already paying for it, I might as well use it. Then get this, she tells me NO, the appointment has already been cancelled! WTF? So yeah, I am out $85 because of this scam company. Do yourself a favor and just avoid this place. There are tons of other moving services that don't require deposits, let alone LIE about it to a repeat customer. I've used them in the past, but I think they had a management/staff rehaul, because they have a few new policies that weren't in place before. And I am sure it's Allstar Metro Movers and not the other Allstar Movers and Storage people.
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