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| - We just stayed here two nights for Comicon... it was not a pleasant experience. This was our first time here and we were excited to stay at a luxurious 4-star hotel (really it's like 2 stars) and enjoy their pool and hot tub (not expecting all that blood... read on).
The GOOD: the hotel itself looked nice, the lobby was an inviting place to hang out, our king bed and pillows were really comfy, and things seemed nice on the surface.
The BAD: the towels in the bathroom are like sandpaper (not soft or luxurious at all... these were more fit to wash a car with), the refrigerator in the room was so small we had to smash and bend our to-go food containers just to fit in there, and there was no microwave in the room. I ended up finding a couple teeny tiny microwaves in an open area on the 4th floor, but they were so small it wouldn't let my food container actually spin around to heat thoroughly. There was nothing else in that space... no napkins, no plastic forks / spoons, no paper plates, etc., just a couple cheap and tiny microwaves that barely worked sitting on a table. It seemed like an afterthought for Sheraton guests, not a notion of 4-star service.
The UGLY: We could have stayed anywhere, but we stayed here specifically because of the pool and hot tub. When we got in the hot tub, we noticed a considerable amount of blood pooled right along the lip/rim of the hot tub that oozed down the side wall into the water. This was at 10pm on Friday. Gross, but stuff happens and we din't make a big deal of it. Now, fast forward 24 hours... we go back Saturday night thinking surely it would have been cleaned up. NOPE! Not only was it not cleaned... there were more spots of blood! They could have been there the whole time, but we just really weren't looking for them at first. Not just in hot tub, but along the pool too! We saw 5-6 areas along the deck where someone might sit and along the inside rim were someone's leg might hang were a good amount of blood had smeared and dried.
Maybe this was a prank from one of the zombie people at Comicon or maybe it was real blood... either way, the fact is the Sheraton people didn't bother to check or send anyone to clean any of that up in a 24 hour period. We had to go down to the front desk and tell them ourselves. We did not get to enjoy the pool or hot tub, in fact this experience was pretty gross, yet we paid full price for the ability to do so. The front desk people didn't care to offer any discount or try to make it up to us in any way, yet again showing no notion of 4-star service.
This place overall is a solid 2 stars with a 4-star price tag. I can still feel the sandpaper towels on my skin when I think about them, they were that bad.
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