| rev:text
| - I was going to hold off on giving a review and see if my issue has been resolved and to give my opinion on my overall experience.
I am not happy.
My iPhone8 Plus had and STILL HAS battery issues. It drains soooooo much faster than a couple of months ago and takes about 3-4 hours to fully charge. Called support on the phone and they scheduled me a service appointment at this Apple Store in Gilbert.
On the day of, the store was completely packed. It was so chaotic, and though I was on time for my scheduled appointment, no one was ready to assist. They make you sit on a table and I waited for almost 45 mins. I was just twiddling my thumbs. They were understaffed. Come on Apple, we pay you so much money for your products but you can't afford to hire enough staff??
Finally, someone came to assist me. I shared my frustration with my iPhone 8 Plus and explained that I never had issues with my previous iPhone 6s Plus. The only reason I upgraded was because I need more memory on my phone and why not an upgrade at the same time (there i was thinking that an upgrade with apple is better. not always the case).
Anyway, then the guy immediately explained that it's my phone's backed up files that causing these issues, and that the only solution would be to wipe my phone clean. I was like what?? I asked him why backup files would be an issue. Isn't that why we pay extra for the iCloud to backup our files so that we'd have safe access to all our documents and apps for long term use? So are you saying that Apple's service and products lack in performance and reliability?? It's honestly ridiculous.
I was opposed to this since I also use my phone for business.
The apple guy did not even check the phone, run any diagnostics, nor looked into other resolution.. He was adamant that that was the reason and insisted I wipe my phone clean along with all my messages and all my important business notes.
I was like whatever, I'll give it a try. Sigh.
I went home, yet lo and behold, after a couple of days of observation, I still have the same issue. Battery drains fast (about 20% an hour) and takes 3-4 hours to fully charge.
Now, on top of that, I've lost my work notes.
Thanks Apple for skimping on your service support and for hiring incompetent staff. SMH!
Guess what's happening? I'm calling them again to report my issue...and go through this loop once again. So yup, they can't expect a good review from me today.
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