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| - Terrible, terrible, terrible customer service. I went in to this location yesterday because I needed to print off a contract, sign it, scan it and send quickly to avoid delaying a close of escrow. I printed it without issue, then found that there was no working scanners attached to the computers, I stood in line with for 20 minutes with no help. There were three employees there, only one was helping customers, the other two didn't give a rats A$$ that there was now a line of over 4 people. So, in a panic as I didn't see the line diminishing in time and anyone working there deciding to care, I attempted to fax ($2.00+/pg), and that didn't go through. Finally, after close to an hour after arriving I got to a person at the desk. When I explained what had happened he was very defensive, saying that it must have been the recipients fax..even though another gentleman behind me also stated his fax did not go through...apparently it was our fault, not there's. So, he faxed from the fax behind the counter (accompanied by attitude), that took another 20 minutes and by this time I missed my cut-off time, my loan didn't fund, it cost me $32 in fees to use the computer and fax, and hundreds more in residual fees from the escrow company. I couldn't have driven home and saved myself all the time, energy and trouble. DON'T BOTHER, they don't want the business and it shows.
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