I wish I could give less than one star. The "lady" at the front desk was about as poor as you can get as far as customer service is concerned. She was incredibly nasty towards me, and that's terrible considering I could have chosen another tow yard to have my car brought to when I got into my accident. They won't let you take photos or retrieve things from your car without tons of documentation, and even after I personally provided such documentation (I think her name was "Jo") was consistently rude and wouldn't let me out into the yard for about 40 minutes, but she seemed to have plenty of time to converse with her male coworkers. She seems miserable, maybe a man would help her improve her attitude. Not the face I'd want for my company.