The facility is wonderful - very clean, tons of seating for spectators during open skate - the ice is in great shape and there is ample parking. Unfortunately, there are 2 issues here:
1. Several of the young staff members provided good customer service, however there were 2 young girls working on Christmas Eve early afternoon (1:30 - 3:30 open skate) that had horrible attitudes. Of particular note was the staff member working the concession stand at 3:30 pm, who served up an awful attitude, complete with eye-rolling, along with our hot cocoa that we ordered. We had such a pleasant experience until just as we were about to leave and decided to grab a hot chocolate to warm up - and unfortunately, it was her attitude that left a poor taste in our mouths!
2. There is no supervision on the ice - I have never been to a busy public skate session anywhere else where there wasn't at least once ice guard on duty.