I have been going here for years and the eye doc is spot on with my script. However the assistants could all use some education. Every year they over charge me and I call insurance who in turn calls them to get me a refund. Then last year the computers were down so they never ordered my glasses, no phone call to follow up, nothing. This year I will go in with a firm stance and tell them what I expect. After all, this is what I am paying for. I would change to a new doctor but plan on relocating soon so what's the point. Also, I am not allowing a trainee to handle my needs this year. If I have to, I will request the manager do it themselves. We will see what the upcoming visit entails later this week. Let's hope it is not like my previous experiences. If it is, I may file a complaint t with the
Update
So I went here recently for an eye exam and everything was a complete 180 degrees from my previous experience. Prompt service, courteous staff, and service beyond imagination. The staff complaining about certain customers with a customer in plain view could be spared.