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| - The customer service was beyond terrible/rude, and there are no vegetarian options anymore. I've been going sporadically to their Park Street location over the past few years, and their donughts are meh (not too sweet, which is good, but sometimes stale and generally not the perfect consistency). I go here for lunch every so often, but hadn't been in quite a while. I went therefor lunch last week Thursday, but found nothing vegetarian on the menu, so only bought some molasses cookies from a display. They were unbelievably hard and stale. I ate one of the ten that came in the box anyway, but then decided to call them to let them know that the cookies were stale in case they cared and they could test a box themselves to see if they truly were stale, or maybe they could apologize and offer me some incentive to come back again. The woman on the phone was really nice and understanding. Although she said she doubted the cookies were stale, she said she'd let management know so they could decide for themselves. She also asked if I wanted someone to call me back the next day. I initially said no, but then she kept offering it, and I eventually said yes it would be nice to have a call back since maybe the manager who called me back would be able to offer me a coupon if I returned or apologize or commiserate over the loss of my $5 on this box of cookies - show some sort of compassion. I never received a callback.
Then, today, Tuesday, a friend suggested we go there for lunch. I thought, "Sure, why not. They might have some vegetarian specials today of soups or sandwiches." No such luck. I asked the cashier who was taking our order (very politely) whether she had any recommendations for vegetarian options. She said I could order any of the sandwiches without meat. I said that a lot of times when I ordered sandwiches without the meat, they didn't have much flavor. I asked if she had seen any particular sandwich being ordered without meat a lot or if she had any recommendations. She gave a huge sigh as though she was pissed off at being asked to think. I gave her 30 seconds to scan over the menu. When she was still silent, I asked her, "It looks like the only things I can have in my sandwich would be the cheese, lettuce, and tomato. Is that correct? That's all I see in these sandwiches on the menu." She corrected me to say there was also onion available, but that was it. I asked if there were any vegetarian soups, and she glanced over and then said "No," with a bit of an attitude. I said, "OK, well thank you for your help. Do you know if there's a manager available?"
A manager did eventually come out and ask if she could help me. I told her (very politely) that I had some feedback. I told her that I had been in twice within 7 days and that there wasn't anything I could eat off the lunch menu since I was a vegetarian. She said, "I know we don't have many vegetarian options." I was taken aback by her dismissive comment. I explained that I had come many times a long time ago and that they had had some vegetarian soups and a macaroni and cheese option. She said dismissively that they didn't have those options anymore. I told her that I had come in some days ago and that I had bought stale cookies but that no one ever called me back about it. She said that the manager probably hadn't called me back because she had thought it was "stupid." I was incredulous at how rude she was being. A customer next to me was half gawking at her rudeness, half laughing. I asked her if maybe she was going to do anything as a result of this conversation, such as tell another manager about this. She said that she would.
My friend had ordered lunch, and I sat there drinking water, when another manager came out to our table and aggressively said, "I hear you are angry about something." I looked up at her and said that I wasn't angry at all and that I had tried to provide feedback. She then backed down and did start apologizing half heartedly for her staff's behavior and for her lack of calling me back when I had been assured that someone would call me back. She was kind of nice about it, but I could tell she didn't mean any of the apologies and she thought I was a horrible person for being a vegetarian.
The food on the lunch menu is OK, but pricey. If you want vegetarian options, don't go here. If you want nice customer service, don't go here.
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