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  • DO NOT FALL FOR COUPON IN THE MAIL! We received a coupon in the mail stating that it was $49.95 for up to five rooms no size limit. My husband called and asked the receptionist three times "are you sure it is only $49.95"... She assured him that it was. When the technician came in he started setting up walked around the house and did his walk-through... Came back and told us that It was going to be $248! He then went over the reasons why it was going to be so expensive... I understand the part of why it was going to be that price however the coupon is miss leading! Notice the coupon does not say anything about extra charges other than the fine print at the bottom stating that they recommend the 3M Scotchgard protector and require preconditioning at $.25 per square footage for visibly soiled carpet. What exactly does that mean! I understand why it was going to be that price after he explained it however, had we known of the extra fees we would've of never wasted their time to come out. The technician then called his supervisor and told him the situation his supervisor then said "we could go ahead and just charge them $124" Again this, was not something that we were prepared to pay at the time. At the end we felt obligated and like we wasted their time so we ended up paying $70 for just the bare minimum wash through carpet cleaning! Steam King Should be ashamed of themselves and how they conduct business this was not only embarrassing but a waste of time for all of us!
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