I was happy with the communication when I made my initial communication regarding an oil change. They said come in whenever you want basically. I showed up at 0730 and saw an express line for oil changes. I figured I'm gonna be in and out.
The line was kinda long but moved quickly. My info was taken and I took my place in the waiting room.
My sales rep came in a few minutes later and said you don't need an oil change. I convinced her I did. So an hour later I'm still waiting. Not very expressy if I say so myself.
The alternative is to go to the express oil change places, which you hear horror stories about. I guess it's damned if you do, damned if you don't.