I did not have a good experience. They were really friendly, and gave me a walk-in appointment, but things got really weird at the end. My hair stylist's next appointment came in so she started rushing through my hair. I asked for my already-existing bangs to be trimmed blunt. Instead they were cut to be wispy, uneven and crooked, then blowdried to be sticking straight off my forehead like duck's bill (no exaggeration). I thought it would be better after I showered...but looks like I have to hide them beneath a headband for a couple of weeks until they grow out. The rest of my hair is good, but I can't get around the bangs.