We purchased both a water softener and RO system in August 2015. We are extremely pleased with how our system works and how good the customer service is at LV Ecowater. We had a poor experience with a national company and hadn't used softened water for more than fifteen years. Our glasses and dishes shine again and the shower door and bathroom faucets actually gleam. Brian, the owner, cares about his products and wants his customers to be happy with their purchases. You can't say that every day!