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  • I'm an American and I was visiting Toronto for a wedding and I booked an appointment using the app for a blow out for the wedding. I booked the appointment after hours and because I booked the appointment using the app, I wanted to call and confirm the appointment before I walked all the way to the salon. So I called around 11:30 to confirm my 2:00 appointment, no answer. I speak to the front desk at the Shangri-La hotel and they inform me that Blo opens at 12 on Sundays. Ok, so I call back at 12:10. No answer. The same at 12:30. I called the hotel's front desk and they said they didn't know if anyone was there because Blo isn't affiliated with the hotel. (Really? Blo is the Shangri-La's tenant, there is some affiliation). Finally, I called at 12:40 after bitching at the Shangri-La and someone answered and confirmed my appointment. It took me 5 phone calls and one hour to confirm the appointment. Not acceptable. When I walked into Blo, there was only one stylist working, no receptionist, and the stylist was still working on the previous client. This location needs to get their shit together, get organized, hire someone to answer the phone, and be on time. Oh, and they did not use a cover/wrap, but instead used disposable towels, so the back of my shirt was wet. The hair stylist was great and did a wonderful job and I would give her 4 stars, but the overall experience was stressful.
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