2 Feb 2016:
When I came to get an oil change - no one was at the service desk. I waited for over 10 minutes before one guy (Todd something) showed up. I said I would like an oil change.
I came in for an oil change - like I had done for over 10 years. The Todd guy said "you have to have an appointment." I asked when this policy was started - he replied 8 months ago.
I asked if he could fit me in, an oil change is no big deal.
I told him I had been for two oil changes during that time (past 8 months) without appointments and never heard of this policy.
He started screaming, "GET OUT! I don't want you in here. Never come back."
He followed me out outside and continued screaming as I was getting in my car!
Never seen behavior like this at any business in my life time.
This guy was like a keg of explosives just waiting to go off.