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  • 2 Feb 2016: When I came to get an oil change - no one was at the service desk. I waited for over 10 minutes before one guy (Todd something) showed up. I said I would like an oil change. I came in for an oil change - like I had done for over 10 years. The Todd guy said "you have to have an appointment." I asked when this policy was started - he replied 8 months ago. I asked if he could fit me in, an oil change is no big deal. I told him I had been for two oil changes during that time (past 8 months) without appointments and never heard of this policy. He started screaming, "GET OUT! I don't want you in here. Never come back." He followed me out outside and continued screaming as I was getting in my car! Never seen behavior like this at any business in my life time. This guy was like a keg of explosives just waiting to go off.
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