I've been to the old Tremont scoops. Now I've been to the new one.
I have never really had a problem here, but from the overall feel I like the *new* one better. It's more classy on the inside. They kept to their classic ice cream flavors, and even have some vegan options. I'm skeptical of anything vegan (because of possible trans fat), but I suppose it's a good option.
I agree the customer service could be a little better. They didn't wow me with their friendly staff...though there was just one girl in there. She was quiet and not really excited to be there I guess. I did find a flavor that I loved- Salty caramel truffle. Gimme caramel anything and I'll gobble it up. Had it in a waffle cone and I was delighted.
In order to get more stars, I think the staff really need to step up their game and show the customers a wonderful ice cream parlor experience. I see the difference in the staff at Churned vs. Scoops..