| rev:text
| - It pains me to leave a mediocre review for this place because the atmosphere is one of a kind, but we have now had 4 less than satisfactory experiences here, & will probably not be returning again. I have worked in the service industry in the past, as has my husband, & we thought we would give the employees the benefit of the doubt & come a few more times (because again, the atmosphere is amazing!), but 4 bad experiences is just too many.
Bad experience #1 - We attended their advertised Halloween party with costume contest with two friends. We all got decked out & we're excited for the potential of winning a weekend getaway to an Arizona brewery or winery (I forget which one). The General Manager was supposed to be judging the contest. She got so hammered that she didn't even judge any costumes! I bet the trip (if it even existed) was given to a friend or regular. Bad form...
Bad experience #2 - we were there on a Saturday afternoon with friends on the rooftop bar & our server forgot 3 separate orders: wings & a drink that we had to remind her about, & finally a sausage and cheese board that we decided to not even mention to see if she'd bring it & instead she just brought us the check. I ordered a vodka water with lemon and lime and she came back with limes only and said "sorry there aren't lemons up here." Ok then?? Go downstairs or send someone to grab some? It was fairly busy, so we gave her a break.
Bad experience #3 - my husband and I came back the next day to pick up our car, & decided to grab lunch. It was dead, very slow. My husband ordered a burger and I ordered the chicken Caesar salad. After 30 minutes of waiting for our fairly simple order, my husbands burger & tots ($12) arrived ice cold (we assume it was left in the window for some time). Also, half the lettuce in my salad ($10) was brown and slimy. My husband sent his burger back and when it came out again, the burger was fine but it was clear they had just used the same cold tots! Lazy! I decided not to even mention the lettuce in my salad and just pick it out. They did comp his burger and the server was nice, but for the prices they charge, we expected much more.
Bad experience #4 - we decided to give this place one last shot, & the friends we were having lunch with wanted to go here. We sat down and when asking the server what the White Blend wine tasted like, she very clearly lied, as she had no clue what it tasted like... Maybe offer a taste or ask someone next time? We also waited 30+ min for an order of tots & a pretzel with cheese.
My overall review of this place: for the prices they charge, they need to up their employee knowledge of their menu as well as food ticket times. They are lucky the venue is so unique! The extra star is for the venue, otherwise, I would have given them 2 stars. Maybe new management is in order?
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