It started a bit off and continued. We were sat at a table which did not accommodate our kids car seat (even after we specified that in the reservation). After we had to cram into the assigned table the meal and service was adequate.
One meal both steak and crab was over cooked and presented with a cream sauce that I didn't order. It took 20 minutes to get it remade and then came out with crab that was served like hash browns since they over cooked it so much.
The waiter Jesse was accommodating to his mistake but not once did a manager come over and offer any apology or words of wisdom. After sending something back twice at a place like this you should not be charged for it. And a manager should be all over it... not only was there no comp the server then upgraded what he brought me (crab wise) and charged me the difference. Just overall a classless experience out of that server. After many times at City Hall and competitor Eddie Vs I do not see what all the "hype" around ocean club is...