This company does business unethically. I was sued by them for accidentally purchasing a ticket for Saturday when I intended to ride on Friday, and then using the ticket on Friday like I meant to. There were plenty of empty seats on the bus when I rode, so it's not like I prevented someone else from getting on. And if my ticket was wrong, they should've just prevented me from getting on the bus when they checked it. I had no idea my ticket was for the wrong day and they sued me anyways.
DO NOT RIDE WITH THEM. Literally any other option is better. Most are the same price or cheaper, and even if they weren't, I'd say paying an extra $5 not to get sued is worth it.