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  • Brought in a screw in to get replacements as this one was stripped. She says it's stripped (ya, I know that's why I'm getting new ones) and she doesn't know if she will be able to tell the size I need. She gives me four screws and washers I need and we try them. Not even close, she never even bothered to see that the threading was wrong-the original had a much tighter threading. So back I go the store and now she says maybe its metric so she gives me four different screws I bring them home and again wrong-these were too wide in comparison to the original. So back a THIRD time. This time a different employee is in the area so we ask him. Finally this guy gave us something that worked. I don't expect to have to go to a store three times to get the item I need especially when I have a sample to show them. ALSO: When I went to the register to return the four incorrect screws and buy four different screws the price is slightly different. The first are .15 cents each and the new ones are .27 cents each. So by all accounts a .12 difference would be about .48 cents. Her total $1.01. I ask how could I owe so much. She looks "Oh I only gave you credit for one screw returned". Is anyone in this store competent??
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