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| - Integrity. Professionalism. Customer Focused. Quality Workmanship. Credibility. If those words are important to you in hiring a roofing contractor to inspect, maintain, and repair your home's roof then I would highly recommend Ryan and his team. In my experience, it is increasingly rare to find business owners that back up what they say in deeds and work performed, but The Repair Guys are among those select few. I contacted Ryan to address a relatively minor issue with some of my roof tiles. Ryan promptly arranged a service call to assess the issue and provided a thorough and reasonable recommendation for corrective action. They quickly addressed the original issue, corrected an active leak (went above and beyond to fix), and performed some preventative maintenance to avoid future problems. During the preventative maintenance work Swan (awesome guy) found some additional damage to the roof and brought it to my attention and showed me lots of pictures. I decided I wanted to have the team do the additional work, but Ryan cautioned me that might not be the best course of action due to the age of the roof (20 years). He suggested the team take a look at the couple trouble areas and then determine next steps. Steve and Swan examined the roof and found additional damage and Ryan shared with me he would love to do the work but felt like that would not be best thing for me over the long term. He suggested having the entire roof redone (which his company does not do). Many businesses would have just done the work and taken the money, but Ryan and his crew made a recommendation based on what was best for my home and saving me money over the long term. He not only gave up potential business, but he also discounted the preventative maintenance so that my dollars could go into the new roof. When have you had a business do that for you!? I found the Repair Guys on Yelp and I hope my review will encourage a few other prospective customers to give them a try. You will be glad you did...well managed, honest small businesses should be rewarded for their ethics and service commitments to customers. Thank you Ryan, Steve, and Swan. :)
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