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| - Went here on 5/3, tried to get a reservation for 7 but they will only take "preferred seating" whatever that means. My girlfriend cannot climb stairs very well due to a disability & I was told she could wait downstairs, but would still need to come up once the table was called (?).
After being seated at 7:15, we ordered drinks & then food. Their one and only localish beer (Grand Canyon) they were "out of." When my lady friend asked if green chile's could be put on the side for her burger the waitress said " I guess so" my girlfriend smiled and said that'd be great, the waitress said "that wasn't funny" and walked away (???).
The "authentic Western band" was playing that well known cowboy trail song "The Theme From Dukes of Hazzard." Yes, I'm not making this up.
A couple was then seated behind us and within 15 minutes had their food and were eating. 8:10pm our food arrived, a hamburger and a steak. The couple seated long after us had already eaten their steaks and gone home. The food was lukewarm and nothing memorable.
After dinner we placed cash with the bill and set it on the end of the table. The waitress looked at, made eye contact with me, then kept walking. 5 minutes later, she did the same with my girlfriend, another 5 minutes and she did it for a 3rd time with me.
I normally tip 30% for decent service and 20% for bad. But this time, I scooped up the tip, left the exact amount for the bill and we left, for the first time in years. When you open the exit door the lovely smell of fresh cow dung wafts into your nose from the steer they have in a pen nearby for the tourists to do... whatever they do with cows.
There are 20 better steak places I can think of off the top of my head in Phoenix. If you want an "authentic" Western experience, well...try Rawhide in Phoenix or Triple C Chuckwagon in Tucson. The West from TV is gone and never really existed but you'll have a better time, service, and food at either one than this place.
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