Purchased the mini key insurance plan when I bought my car three years ago. This year I lost my first key and was told I'd get FULL reimbursement ($349) before ordering a new key at the dealership. I got my check from the insurance and it was $270. I called the insurance company who manages the mini key program and asked why it was short and they said because they only reimburse at cost of key. Mini should have sold me the key for $270 since I paid an extra $800 or whatever it was when I bought the insurance plan when I purchased my mini. I've called the dealership twice last week and spoke with "head of finance" and "head of sales" and they both said they'd call me back. I've never heard from them. Such bullshit!