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  • I love AT&T but hate this store, also. I went in today to upgrade my phone. My contract has been expired for several months and I'm due for an upgrade. The manager kindly greets me and signs me in. Next I get Mike. Mike is not only rude, but has horrible hygiene. He seems bothered that I didn't go with his suggestion of a phone plan, and am asking questions to make sure I'm getting the best deal. Both options will cost 10-25 dollars more, per a month, than I'm paying now. I conclude that it would be best for me to stay on my plan and renew my contract. Mike tells me I can only do that online. "Since when?" I ask. "Two or three months ago," he replies. I thank him and go up to the manager to ask when they started renewing contracts online only. He tells me they can, in fact, renew contracts in store. Mike comes over and pulls out his iPad, shows his manager what plan I wanted and the manager asks if I know that I'm on a very old plan. WHAT?! Who cares if it's old, it has everything I need and costs me substantially less! I say yes, I know. "You can definitely renew, just know that that wouldn't be your best plan." LOL WHAT???! I smirked, thanked him, and walked out. Corporate will hear about this.
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