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  • I wish I can give this place no stars but unfortunately you have to insert one, Anyways this facial place is very unprofessional, the worst I must say!! No wonder you use Groupon to get clients because you lose clients over your lack of professionalism! First off my mom came here and got her facial done and after she bought some gift certificates that the owner was promoting this was back in February ever since then every time my mom would call she would have a hard time booking NOBODY would pick up their phones as if they're deaf or what! Who knows what's going on in there or they would cancel her appointments last minute And it takes them atleast a few days to call back or they wouldn't call back at all even leaving several messages! And they have canceled a few of my moms appointments as well so my mom gave up and now she gave me her gift certificate to use so I said okay we'll see if they'll do the same to me also so I called to make an appointment and the receptionist booked it for Saturday at 3 gave all my info and it was set, the next day the owner called me telling me she has somewhere to be if she could do the appointment at 12pm I said okay that's fine the next day which is the day of my appointment the receptionist called my MOM not me when I was the one who booked the appointment they canceled it 2hrs before the appointment bec the owner had an emergency, its ridiculous how many Emergency's this business owner can have! Who cancels an appointment 2hrs before? And may I add they called my mom and not me btw I would've been there at 12pm for my appointment without knowing she had cancel cause the receptionist called my mom instead of me when I was the one who made the appointment for myself and I gave her all my info! So I called talked to the receptionist told her what happened and she sounded like she didn't know what she was doing at all! I even asked her why did she call my mom when I was the one who booked the appointment and she couldn't give me a straight answer then I told her I just want our money back these cancellations has been going on for quite sometime now and then she curves me with her rudeness and goes well the owner is not here she'll give you a call back on Monday I said ok make sure she gets my message all I want is our money back! I called Monday no answer left 3 messages, Tuesday came the owner finally called me and I was telling her how I felt and how I wanted my money back and she said she can't give it back at all ! Like why?! when the service hasn't been done!! she was being really rude when she was talking to me she even hung up the phone on me and said to never call back because I was harassing her when I wasn't all I want is my money back and to be spoken to with respect! I can't believe I am a victim of this place all the negative reviews from here from other people is true!! DON'T BUY A GROUPON FROM HERE THEY'LL TAKE YOUR MONEY AND NOT GIVE YOU THE SERVICE YOU DESERVE!
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