Maybe I'm spoiled being married to an Italian. When I order food, I expect it to be abundant - or at least visible. I ordered the asian chicken salad. Where's the chicken? I had to hunt high and low for it and let me tell you, I think there was an equivalent of one chicken nugget! When I mentioned this to the manager, he said "oh, we weigh everything". Huh. They should check their scales.
Companion had a sandwich and the bread was stale. Oh wait, isn't this a BREAD company?
Not to mention the passion fruit tea tasted like, well, nothing. No passion about it.
Shame on us for trying a chain restaurant. I'll stick to the independents that actually serve food.
UPDATE: I am changing my review due to the immediate response of the owner and management. They responded within an hour and took my review with genuine concern. They assured me that what I experienced was not normal and they have spoken to their staff. Based on this, and friends assurances that this is a great place, I will try it again and hope it was a one-time thing.
UPDATE 2: Went back to 2 stars since management didn't follow through as stated.