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| - BY FAR the WORST hibachi experience I have ever had!! literally, every aspect of our dining experience was TERRIBLE; enough for me to feel inclined to leave this review.
**Please note:: I am a server &have been in the service industry for almost 4 yrs. I am ALWAYS empathetic toward servers/bartenders when I am out to eat if they are busy or are struggling because anyone who has worked in the service industry knows what it feels like to be in that situation. I'm never one to complain in a restaurant, and I'd like to think I'm generally a very easy customer to please. I'm giving this background in order to stress that my experience here was genuinely horrible enough to provoke me to speak up and leave a review, which is completely out of character.**
From the moment we walked through the doors, we should have known things were going to be bad. The hostess told us it would be 25min wait. My sister &I sat at the bar to get sushi while we waited. The bartender was making drinks that the servers were ordering for their tables, which was fine. After ~10mins of still not being acknowledged, she walked out from behind the bar and went to stand at the host stand (even though there was a hostess) and wait for people to arrive. Finally, the manager walked passed and I asked if my sister and I, and another couple that had arrived and also hasn't been served, could have some drink menus. He didn't say ONE word in response, grabbed menus, set them on the bar and walked away without saying a word. eventually the bartender wandered back and we finally ordered beers and two small sushi rolls.
After FOURTY FIVE minutes sitting at the bar, we've still not gotten our sushi rolls, even though I could see them on-top of the sushi-bar sitting for ~15mins, waiting for the bartender to bring them over for us, but since she had wandered away again, I had to ask a server walking past if she would grab the plate for us.
Finally, we get seated at a hibachi table, order waters, & wait for the meal to start.... which doesn't happen for another ~20mins. We eat the salads and soups, and once everyone has finished both courses, we wait ANOTHER ~20mins for our chef to come around. we're all starting to get a little irritated at this point but since the food is arriving, we try to just enjoy the experience...
Based on how long we've had to wait just to get this far in the meal, you'd think we'd at least get our money's worth for the actual food. BUT, the chef RACED through cooking the food, to the point that our veggies weren't even cooked all the way through. Everyones water glasses were empty. Our sauces were thin and runny, and tasted watered down like they had run out and were trying to stretch what they had. The chef forgot to use any seasoning or sauce on the meats because he was so rushed, but once we all commented how bland it tasted, he finally used some sauce on the shrimp and chicken which were the only meats still cooking. to sum it up, the food was COMPLETELY sub-par and disappointing.
FINALLY, after being there for over 2.5 hours, our checks come around and we each have a groupon to apply toward the price of our meals. the server gets the manager (the rude one from before who got the menus) who tells us that my sister and I can only use one groupon, not the two that we had each individually purchased. **Although the groupon fine print explained the stipulations on when you could/couldn't use them (ex: can't be used on split checks), when the manager came to the table we were not aware if the guidelines, so naturally i asked him why we couldn't use our groupons.** the conversation that followed was ABSURDLY rude and uninformative. instead of explaining why we weren't allowed, he pointed at our phones and repeated over and over "Read the Groupon better!" "Scroll back and read the groupon better!" in the most patronizing voice. When I asked if we could each have individual checks, he said "We know you two came together. We know you're a group." then he said "we don't seat individuals at hibachi, only groups of 2 or more. so we know you two are together." He really never answered any of the questions we asked, just continued to talk to us like we were wasting his time and that we were idiots because we didn't know the restaurants policies. after basically yelling at us &the other guests who were chiming in &agreeing with us, he just turned around shaking his head &walked away.
as the MANAGER of the restaurant, the head of hospitality & guest service, he never ONCE said "I'm sorry" or tried to answer any of our questions, or tried to diffuse the tension &anger everyone was feeling.
while the WHOLE experience was awful, this manager really just topped it all off by acting pretentious and rude. as I said, I fully understand if service was substandard because they were busy but there is NO excuse for a manager treating customers that way, and because of him and this experience, we will NEVER be back.
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