WORST CUSTOMER SERVICE EVER!! Bought a washing machine almost a month ago and it isn't working properly, I've been on the phone for hours with people who don't know what they're doing or talking about, I get transferred in circles and no one is helpful, I went back into the store because we were told their "30 day policy" is if it's not working properly they'll replace it with a new one, and then the sales rep told me I had to bring it back to the store myself if I wanted to replace it, so I have to rent a truck to bring this piece of shit back and why would I bring it back when I didn't deliver it in the first place and they're not replacing it they're sending out a second party company "volt inc" to see what's wrong with it. Our appointment date was moved and I tried to call them back 3 times today no one answered the phone left two messages and no one called back, WORST EXPERIENCE/STORE EVER!! I GIVE THIS PLACE FOUR THUMBS DOWN!!! SEARS SUCKS!!