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| - You should go anywhere else to get a bagel - don't waste your time stopping at this location. I've been here 3 times in the last 2 months after moving to the neighborhood, and this location of Einstein Bagels keeps getting worse. Odds are they won't have the bagels you want when you walk in, or if they do they'll "run out" before your order is completed.
Einstein, how do you run out of bagels? YOU HAVE ONE JOB! If you're out of a specific type of bagel by mid-morning today (and last weekend, and the one before, etc.), why not go ahead and close for the day when you start running out instead of disappointing all of us? We'll know you are out because the door is locked and won't waste our time waiting in line for you to fail again. Also, I'm pretty sure your bagels aren't handcrafted by some old-world artisan in the back of the store - you're effectively a fast-food restaurant even if this location doesn't have a drive-thru, so why do you not order/make more bagels for next time if you run out on a consistent basis? People go out for breakfast on the weekends and might sleep late before they go out, so why are you out of anything before noon on a Saturday or Sunday?
A few weeks ago I stopped in for a sick friend who had requested either an asiago cheese bagel or an everything bagel...the customer in front of me ordered the last asiago cheese bagel in the bin, and they were out of everything bagels. I walked out and bought our breakfast elsewhere. It was a Saturday morning at 10:15 am, so I'm sure we weren't the last people not to get what we came to Einstein for that day.
The visit today looked more promising because I saw 2 asiago cheese bagels in the bin when I got in line. They were out of pretzel bagels and down to 1 apple cinnamon bagel, 1 potato bagel, and 2 Spinach Florentine bagels, so other people would soon be disappointed and have to get something else...but not me, not today! Both asiago cheese bagels were still there 5 minutes later when I made it through the long line and ordered, and the woman taking orders seemed to remember me from my last failed visit and thanked me for coming back. I went to the other end, paid, and waited for about 5 more minutes before someone behind the counter flagged me down to tell me they were now out of asiago cheese bagels and what would my second choice be? I asked for the manager's name and number, and the girl at the checkout counter cheerfully pointed and said "she's right there." I asked for the owner's name and number instead, thinking that the manager either must be in on the supply problem or just too incompetent to notice it, and the counter girl kinda shrugged and gave me a blank look. The counter girl refunded my money and hollered to the woman taking orders at the other end to "start watching her bagels," so I was only out the 10 minutes wasted and the same disappointment from my last visit. It was 9:45 am - so much for coming in earlier. It was strange though...no one from Einstein seemed to think that it was unusual to ask a customer for their second choice, so maybe everyone else who comes here just has lowered expectations and goes along with it? :(
I had previously considered going to the next closest Einstein location for asiago cheese bagels, even though it would be several miles away. After today, I realized that we all deserve a more sustainable bagel solution with better customer service. When I find it, I'll let you know...in the meantime, you're better off going to Safeway next door for your bagels.
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