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  • TURNED AWAY MY INJURED DOG WHO WAS VISIBLY BLEEDING AT 5:40 PM BECAUSE IT WAS TOO CLOSE TO CLOSING TIME!! I walked in with my bleeding dog in hand at approximately 5:40 and was told by a young girl at the front desk hat she did not know if they would see my dog since it was so close to closing time; but before she walked away she mentioned that if they did see my dog there would be an emergency fee attached to the service. Not one did she ask about the well being of my animal or why she was bleeding from her chest! I let her know that I could care less about the money (I was not in my usual work attire so I am sure they thought the could deter me by saying it was going to be expensive!) About a minute later someone else came out and said that it was best to take my dog to the animal hospital because she may need surgery. . . . Not once did she look at my dog, assess the would, or care long enough to hear what happened to her. . . Keep in mind at this point my hands are covered in my dog's blood. She came out to tell me to take her somewhere else we all want to go home even though the sign on the door says we are open tip 6 PM. I mentioned that I knew she was brushing me off that what she was doing was wrong (another patron in the waiting room was shaking her head in agreement with me when this happened) and walked out of the clinic to rush my dog to the emergency room. At the hospital the wound was washed and it was clear that it was superficial and nothing to worry about; no x ray needed, no surgery, nothing out of the ordinary; any vet could have determined that. I am strongly encouraging all of my neighbors in Sonoma Ranch to not use this clinic; no compassion at all and not to mention terrible business ethics. What if my dog didn't have 15 extra minutes to live? I brought her there since it was closest and like any parent we love and worry about these animals. This experience was so strong that I started this account and will continue to send my story to any media that will listen in an attempt to influence change. . . . . Without change someone might lose their best friend to this place.
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