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  • I drive Ford because it's a good American company that stands and has stood on its own, not on the back of our tax dollars. I grew up in a Ford family and will always be a Ford man. Berge Ford is my go-to dealership. I purchased my 2013 F-150 from Berge brand new 3 years ago this month. I walked in with a very exact list of everything the truck must have and I can honestly Mr. Lyman pretty much stood on his head to make that happen. They did not have exactly what I wanted on the lot, so rather than trying to sell me something he had, he worked hard to find me what I wanted at another Ford dealership over in the west valley. Berge did a dealer swap to get me the truck I wanted. Going into this, they knew that I was using X-Plan pricing in conjunction with a stack of other Ford rebates, total over 12K in savings, and regardless of this, they still bent over backwards to get me exactly what I asked for. It was the best vehicle buying experience I have ever had. Since that day 3 years ago, the only shop that has touched my truck is the Ford service department. My regular service advisors are Joey and Fernando, both offer outstanding customer service and I've always been pleased with their work. The only minor complaint I had was when my alternator died on me it took about 7 or 8 days to get it fixed. It was of course covered under warranty, but apparently there was a shortage of alternators available and it had to get shipped in from the production line. I admit it was a bit ridiculous to take so long to get an alternator replaced, but the communication of regular updates and customer service was great, and of course they provided me a rental during the process. It's my oil change/regular service tradition to get up early on a Saturday and take my truck down to the shop and then enjoy breakfast at the Berge Diner while I wait for them to finish. It always makes for the start of a great Saturday. All in all I am completely happy with Berge Ford and I have no intent of buying a Ford from any other dealer so long as I live in the valley.
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