We chose the Monte Carlo to stay at during Martin Luther King weekend since there was a cheap deal for about $70/night. I guess there was a reason for this. The customer service during check-in and check-out took unnecessarily long (15-20 minutes per customer), and our room wasn't even clean when we walked in! After calling the front desk, they said the earliest they could get someone to clean our room was in 3 hours. Unbelievable. The amenities were decent, beds were ok, bathrooms were a bit small, and the location is great. Unfortunately it was the lack of customer service that earned this rating.