I have been here a couple times before. I brought some friends with me and was sorely dissappointed. The ice cream and waffle cone were good but don't come when they are busy. Staff aren't able to handle the flow of guests. My group of 4 was waiting 45 min and a party of 5 before us waited even longer. They sat 2 groups ahead of us who came in later. The two groups where also a party of 5 and 4. Which didn't make sense as those two groups that were seated had come in after us to get seats. When we went to complain, I noticed my name crossed out and no one had called for my party. I was standing in front of the cake display, so I would have heard my name being called. The server said some guy used my name and gave a lukewarm apology. It was odd because our party was made up of asians and the party before us that was still waiting was made up of a visible minority(black and asian group). The two groups that got seated ahead of us were Caucasian. What does this tell me about their service?