We came on a cold winter evening (Canadian extreme cold weather alert), and I have to say, I really liked this place. I don't get the negative reviews. They greet you warmly when you enter (basically like the Izakaya places), and our server went over the menu with us, explaining the items and patiently answering our questions. Our tray of side dishes for the "bridge crossing" was served in record time. Then followed by the sizzling soup. We tried the Sour and Spicy flavoured Crossing the Bridge rice noodle soup with beef slices, and the Signature rice noodle soup with braised bone in pork. Both were delicious, with the latter having a strong flavour profile of a well done broth. As others mentioned, they offered unlimited noodles, which was a bonus! Will definitely be back, especially for those chilly winter days!