The chicken appeared pink in the middle and when this was brought to the waitresses attention she was very kind and went to get the manager. When the manager came over she didn't even greet us or say hello before she immediately started blaming the lighting for the pink look in the chicken. She was extremely rude, never offered to take it back to the kitchen, remake it, substitute it and charged us full price for the meal even though it was not consumed. So I basically paid for a meal that I did not eat not to mention I felt like I was being treated like a common criminal. In addition, I feel it is managements responsibility to back the staff up. The waitress was embarrassed and apologetic. These employees work on tips. When a customer isn't satisfied they don't tip well and this is not right when the wait staff is just the middle man between the kitchen and the customer. Customer satisfaction is the reason businesses thrive so I will assume this location won't be in business for long.