| rev:text
| - Worst Experience Ever!
The Owner/Manager at this location is the poorest excuse of a manager at a customer-oriented business. He is a JERK.
I used to order delivery from this location all the time.
One night, about 25 min. before the location closed, I called and asked if it were too late to order for delivery. The woman said No, that placing an order was completely fine. So I ordered online for delivery and put it on my debit card. They charged my card nearly $70, however no one showed up after 60 minutes, I waited another 20 minutes before calling the location only to get constant ringing, they were obviously closed at that time and no one called me or emailed about my order.
The next day, I waited for them to open and called. The manager got on the phone and I explained what had happened and told him I wanted a refund because we never got the delivery, to which he rudely replied - we were there, you didn't answer. And he said "you're not getting a refund", laughed, and hung up on me!
First, saying that they came? Complete lie. Not only do I have a dog (chihuahua) that barks like crazy at the slightest knock or noise by the front door, but also, our front door was open with the screen door closed. We not only would have heard the person, but we would have seem them and my dog would have been barking like the world was ending.
Second, HE HUNG UP ON ME! Total pet peeve of mine. My teenage daughter doesn't even hang up on me and this "grown" man who is supposed to work in customer service does?!
I tried calling back and was hung up on for a second time!
I wasn't getting anywhere with him, so I went online and sent a message to corporate. Within 2 hours, a lady from the corporate office contacted me, apologized, and told me that they spoke with the location and informed them to process the refund, and that all I needed to do was follow up with the location. The woman at the corporate office was so polite and friendly :)
I didnt want to follow up with the manager who had been so rude and hung up on me, so I decided that I would go to the location and hopefully be able to deal with another employee.
So myself, my 16 year old daughter, and her 17 year-old friend (I wanted a couple witnesses) drove to the location.
We went inside and I explained my situation to the lady at the counter, she was rude as well, but not nearly as bad as the male manager. She said that only the manager, the one with whom I DID NOT want to deal with, could help me.
The manager was outside, so the lady called him in. As soon as he flung open the front doors, he started literally yelling at me in front of the other restaurant guests and employees! He swore at me and berated me and barely let me get in a word. He was furious that I contacted corporate. I kept my cool, again asked for my refund and he was so mean and began processing my refund in such an angry manner that he nearly broke my debit card.
I will never order from this location again, that man should not be able to manage a cage of lab rats let alone a restaurant. He was an angry man with the charisma of a brick.
I encourage everyone to steer clear of this location. I would hate for anyone else to go through the humiliation of being yelled at and belittled in front of complete strangers.
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