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  • So not the best night at BWW. We are from Irvine, CA and frequent the Irvine location often. Thought it would be perfect for our large group of 9 people. It took literally over 15 minutes for someone to say hi. I asked for a manager and 5 min later someone came. The server made a bad attempt to blame the host for seating people too quickly but he still could have acknowledged us and said he'd be back in a few min. The food we got was ok but my mom never even got her food and my dad never got his side. I had to go to the bartender to get the sauces we ordered (she was great and got them quickly). When we finally told the server to forget my mom's meal and just get our check he never got it. I went back to the bar and found a manager (in a blue shirt) and he was extremely apologetic and got the main manager. FINALLY a manager came to our table. He apologized blaming the busy night for the service. But.. there were still open tables around us. I cut him off and said please just get our check. They redeemed themselves by comping the check but I can tell you that we would have rather paid for our check than have the experience we had. My mom never got her food so my dad was gonna run her thru Carl's Jr. on the way home. Oh forgot to mention, we were celebrating my mom's and daughter's bday. Needless to say we never even got to order them dessert.
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